Privacy Policy for CareLinks.app

Effective Date: 4^th February 2025

Introduction

At CareLinks.app, operated by Hopewell Solutions Services, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our telemedicine platform. By accessing or using CareLinks.app, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Name
• Email address
• Phone number
• Address
• Health information (symptoms, medical history, etc.)
• Medical Registration Licences

Usage Data

We may also collect information about how you access and use the application, including:

• Device information (IP address, device type, operating system)
• Log data (time of access, pages visited, time spent on pages)
• Cookies and tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our services
• To facilitate telemedicine consultations and communicate with you
• To improve our application and user experience
• To analyze usage patterns and enhance our services
• To send you updates, newsletters, and promotional materials (with your consent)

Disclosure of Your Information

We may share your information in the following circumstances:

• With Healthcare Providers: To facilitate consultations and provide you with healthcare services.
• Third-Party Service Providers: We may engage third-party companies to assist with our services, and they may have access to your personal information as necessary to perform their functions.
• Legal Compliance: We may disclose your information if required by law or in response to legal requests, to protect our rights, or to comply with applicable regulations.

Data Security

We take the security of your personal information seriously. We implement reasonable security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

Your Rights

You have certain rights regarding your personal information, including:

• The right to access and request copies of your personal information
• The right to request corrections to any inaccurate information
• The right to request the deletion of your personal information (subject to legal obligations)
• The right to withdraw consent for processing your information (where applicable)

To exercise these rights, please contact us using the information provided below.

Third-Party Links

CareLinks.app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on this page. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

Hopewell Solutions Services- CARELINKS.APP
Email: sales@carelinks.app
Phone: +234-8101793619
Address: Suit F5, 1^st Floor, Ocean Center, Opposite FCT Library, G